I was asked to write an article on Conflict Resolution within organizations for the American Chamber of Commerce’s magazine here in the Dominican Republic. Here’s the link, I’m on page 15.
A few caveats and observations:
The article is in Spanish. If that makes it somewhat difficult to read, bear with me: it was difficult to write. Writing this article drove home for me how much language limits expression and how communication across language barriers is so much more than a function of translation. I’ll likely blog about this in a future post.
While I was asked to write on Conflict Resolution, you may note I wrote about Conflict Management. This because conflict is inevitable and often healthy when properly managed. We tend to approach conflict as isolated phenomena, something to be prevented, then avoided, and, if all else fails, resolved. I disagree with this assessment, and in the article I attempt to explain why.
Finally, judging by the photo included in the article, it would appear I am not as photogenic as I would like to think I am…